Careers
Customer Support Officer (Dutch/ French)
The key to our, and your, success is that we work with people for people. Collegiality, diversity, and teamwork are some of the traits you will find in our Wealth Support department. Working closely with the Wealth Support Team Lead, you will be supporting our Belgian and Dutch customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.
Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems). If this sounds like you, click on the button below.
Malta * Full-time
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native French and/ or Dutch language
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a customer service role will be considered an asset
What we offer
Grow with us
- Ongoing internal training
- External training opportunities, both locally and abroad
- Study leave
- Sponsorship schemes for further studies
- Opportunities for career growth
Earn and save
- Free life and premier health insurance
- Discretionary performance bonus
- Staff savings account at a highly preferential rate
- Home loan subsidy
- Relocation programme
- Employee referral incentive
- Free parking
Invest in yourself
- 18 weeks of fully-paid maternity leave
- Hybrid working model
- Extended unpaid parental leave
- Possibility to work from home
- Fitness refund
- Additional bank holidays
- Staff discounts
Experience better banking
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