Careers

Duties and responsibilities

• Analysing/Monitoring and Prioritising the team’s daily incident log
• Taking ownership of software platforms relating to services that the bank offers to its clients
• Keeping platforms up to date by testing and implementing the latest releases and patches delivered by third party suppliers throughout the year
• Ensuring the smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary
• Prioritising and resolving day to day 2nd line issues relating to the platforms by using issue tracking tools
• Participating in daily standup meetings with Software Development team, highlighting concerning trends and potential wide issues to be prioritized as part of the teams ‘sprint/backlog
• Assisting in post-implementation continuous improvement efforts in enhancing performance
• Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation

Required knowledge, skills and experience

• Knowledge of SQL technologies (Microsoft SQL). Any prior knowledge of Postgre SQL would be considered as an asset
• Knowledge and experience of Atlassian Cloud Suite, with proficiency on Jira and Confluence
• Experience with Windows and Linux operating system environments
• Self-motivated and willing to work in an energetic, fast paced team environment
• Strong organizational and project management skills
• Effective problem solving, judgment, and independent thinking skills for troubleshooting, repair, and recognition of acceptable or unacceptable software quality
• Any knowledge or exposure of IT Service Management environment, with governance under ITIL (Information Technology Infrastructure Library) framework would be considered as an asset
• Any knowledge or exposure of Agile Framework and SDLC would be considered as an asset