As we are sure you are all aware, local and global concerns over the COVID-19 situation are mounting each day, and we understand that this is an uncertain and unsettling time for everyone. We want to reassure you that we are here to help you manage your finances.

Here is a list of tips that will make sure you are well prepared to access your accounts and investments, in the simplest way possible, whatever your personal situation.

Tip 1 – Make sure you’re registered for Online Banking

Online Banking is the simplest way you can securely manage your money, anywhere, anytime. Once you become a client with MeDirect, you will be automatically registered for our Online Banking. The service is available 24/7 and is free of charge. If you are already a client of MeDirect, but never activated your online banking, we invite you to call us on (+356) 2557 4400 to request an Activation Code and help you set up your credentials.

Tip 2 – Know your log on details so that you can get into our Online Banking

If you have forgotten them, contact the MeDirect Wealth Support team on (+356) 2557 4400, so that they can assist you. 

Tip 3 – Speak to us if you need any help

If you’re experiencing any problems with managing your money, we are here to help.

MeDirect Wealth Support team remains available to assist you in any way and can be reached on (+356) 2557 4400 or on customerservice@medirect.com.mt.

Tip 4 – Contact us on social media

If you have got any questions for us, our team is ready to help you on Facebook. You can access our page at the following link: https://www.facebook.com/medirectmalta/

Tip 5 – Stay alert

Unfortunately, fraudsters may try to take advantage of the current situation, so make sure you are on the lookout for anything suspicious, including messages about Coronavirus claiming to be from your bank. Remember, we will never ask you for your login details.

Tip 6 – Avoid non-essential contact

The advice from health experts is that avoiding non-essential contact is one way of preventing the spread of the virus, and thus we encourage you to make greater use of our online services or to contact your financial adviser by phone should you need advice.

We will continue to strive to assist you in the best way possible and will continue to liaise with authorities to ensure that the bank is following best possible advice and guidance.