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Cards

What should I do if my physical card is not working at a point-of-sale (POS) terminal or ATM?

Ask the merchant to try the card Chip and PIN option as this is initially required to activate the contactless feature. If the transaction is still declined, try a different ATM or point-of-sale machine, verify that you have sufficient funds and that the card is active by logging in. Should the card still fail you can go to “Settings” and click on “Replace Card“. Make sure you invalidate your defective physical card by cutting it into pieces.

Can I view my cards details from my account?

Yes, go to the Cards tab on the MeDirect App or via Online Banking and click on “Show details”. The card details you will need to make an online payment will be displayed temporarily. A “Copy card number” feature is provided to easily make use of your details.

Where can I view my card PIN?

To view your card PIN, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by “Show PIN”.

Can I connect my MeDirect debit card to a digital wallet?

Yes, you can connect your debit card to the Google Wallet or Apple Pay in order to be able to use your smartphone or smartwatch for online and contactless in-store purchases. The simplest way to connect your MeDirect debit card to a digital wallet is through the MeDirect mobile app. Open the app, go to the cards section, click on ‘Add to Google Pay’ or ‘Add to Apple Pay’, and follow the instructions. You can also connect using your device. To get started with Google Pay, you first need to download the Google Wallet app from the Play Store. Once you download and open the app, at the bottom, tap ‘Add to Wallet’ followed by ‘Payment Card’. Tap ‘New credit or debit card’ and follow the instructions. To begin using Apple Pay, open the Apple Wallet on your iPhone and tap the plus (+) sign. If you are using an Apple Watch, open the Apple Wallet and tap ‘Add Card’. If you are using and iPad or Mac, open System Preferences and select ‘Wallet & Apple Pay’. Then follow the instructions to proceed.

Can I disconnect my card from a Digital Wallet?

Yes, you can disconnect your card from a digital wallet. Apple Pay users can go to the Wallet app on their device, tap the card you want to remove, then then tap the ‘More’ or ‘Info’ icons  and then tap ‘Remove Card’. If you remove a card, you can add it again later. Google Wallet™ users can also disconnect their cards from the Google Wallet™ app. Simply tap the card, then click ‘More’ which is located at the top right and then click ‘Remove payment method’.

What happens to my digital wallet if my card expires or is renewed?

In the case of Apple Pay, when your card is replaced, your Apple Pay will update automatically so your card will remain active throughout. On the other hand, Google Pay will become inactive whenever a card expires, or a new card is requested. This means that you will need to add your new card to Google Pay to continue using the service. 

What should I do if my card is lost or stolen?

If your card has been misplaced, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by the “Report lost or stolen” card option. Alternatively, contact us immediately on +356 2557 4400.

What happens if I am using a digital wallet and my device is lost or stolen?

Apple users who have activated ‘Find My iPhone’ can use this service to locate and secure their iPhone.  Alternatively, you can sign in to your Apple ID account from any Mac or PC and select the lost device in the Devices section. Then, go to the Wallet & Apple Pay section and click ‘Remove Items.’ You can also access your device through another iPhone or iPad by going to ‘Settings’, inserting your name, selecting the lost iPhone and tapping ‘Remove Items’ (below Wallet & Apple Pay). Android users should go to android.com/find and sign into their Google account from where you can remotely lock and sign out of your device as well as delete all the content. Always remember to also contact us immediately on +356 2557 4400.

How do I get a replacement for a damaged card?

To get a replacement for a damaged card, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by the “Replace card” option to replace your card. Make sure you invalidate your damaged physical card by cutting it into pieces.

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.