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If you can identify the merchant behind the charge, approach them first. This will give them the chance to resolve the dispute for you. In many cases the retailer can resolve your issue much faster than we can. If you are unable to resolve the matter, you can raise a charge back dispute by sending us a secure message through the mobile app or online banking with the details.
If your card was taken by an ATM, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by the “Replace card” option to replace your card.
If you have identified a transaction that you did not carry out, immediately freeze your card by going to the Cards tab on the MeDirect App or via Online Banking and clicking on the “Freeze” button located just under the image of your card. Once done, contact us by secure message or call us on +356 2557 4400.
You may temporarily block your card by freezing it. To freeze your card, go to the Cards tab on the MeDirect App or via Online Banking and click on the “Freeze” button located just under the image of your card. To unfreeze your card, click on the “Unfreeze” button and authenticate to be able to transact with your card again.
To terminate your card, go to the Cards tab on the MeDirect App or via Online Banking and click on the “Settings” button. The “Terminate” button can be found at the bottom of the list. This will cancel your card upon confirmation.
You will be asked to terminate your card before being given the option to order a replacement.
3D Secure (3DS) adds an extra layer of authentication for online transactions. With 3DS enabled, every online purchase requires two-step authentication, ensuring that no payment can be processed without your explicit authorisation.
When making online purchases, the bank redirects the cardholder to a 3D Secure (3DS) page to verify their identity by entering a one-time code before finalising the purchase.
When you proceed to checkout in the merchant app and select or input your MeDirect Debit Card details before clicking the ‘pay’ button, you will be redirected to the MeDirect Mobile App to approve the payment. Alternatively, you may receive a notification on your mobile phone prompting you to authorise the payment. Simply go to the ‘Pending Authorisations’ section of the MeDirect Mobile App to approve it.
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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.
For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.